Returns & Refunds Policy

Due to the perishable nature of our artisanal charcuterie and meats, we are unable to accept physical returns, but we are committed to ensuring you are 100% satisfied with your order. If your products arrive damaged or do not meet our quality standards, please contact us within 7 days of delivery for a replacement or refund.

Return Process

• 1.
  Inspect Your Package

  Examine your order immediately upon arrival for any signs of shipping damage or temperature concerns.

• 2.
  Document Issues

  Take clear photos of the damaged product and the shipping label to help our team process your claim quickly.

• 3.
  Contact Customer Support

  Email our team at [email protected] with your order number and documentation within one week of receipt.

• 4.
  Resolution

  Once reviewed, we will issue a full refund to your original payment method or ship a replacement order at no cost to you.